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Broward Medical Supply Center: Putting Customer Care 1st

By Felipe Castilla

December 9, 2021

Since December 2020, Broward Medical Supply Center has provided the South Florida community with medical equipment that stands above all others in quality, efficiency and pricing. Not only do they have a wide range of incredible products for both rent and sale, but their outstanding customer service will make anyone who walks in feel like family.

Whether you are a residential or commercial client, Broward Medical Supply will do everything in its power to assist you in purchasing or renting any equipment within their vast inventory. This includes custom-made orthotics, compression stockings, cushions, wheel chairs, bathroom safety equipment, hospital beds, masks, gloves, walkers and much more.

What truly sets them apart from other medical supply centers, however, is their commitment to their customers’ needs regardless of the obstacle. Oren Gershgorin and Diane Hatcher, who run the medical center, offer payment plans for any customer who cannot immediately afford the necessary equipment. 

“We don’t turn away any customers,” said Hatcher, who has been working in the medical industry for 30 years. “We work with anyone who truly needs our equipment.” 

And with the Holidays coming up, Gershgorin and Hatcher are offering a variety of discounts and special offers for those looking to make a difference for their loved ones. 

 “I love working here because people come in and they’re in pain and we can actually give them peace of mind or relief. It’s such a good feeling to be able to give people something that can make their day better,” said Hatcher.

From the moment you enter the Broward Medical Supply store, you are immediately greeted by the warm reception of both Hatcher and Gershgorin, who you may find carefully assisting customers or inspecting inventory, making sure that the store and supplies are organized and available for rent or purchase.

When you walk into the medical center, you will find warm sunlight that pours in through the long, inviting windows of the shop, where you will find a variety of products. Walking aids and electric scooters can be found by the window, facing outward. Deeper inside the store, you will see that Broward Medical carries all of your medical needs from breast pumps to stethoscopes, high end cushions, beds, alternating pressure mattress, canes and other equipment as well. There is no shortage of items.

“We see a lot of customers walk in and say ‘we had no idea something like this existed’,” Gershgorin said. “ It’s nice to see the relief on people’s faces when they find exactly what they’re looking for.”

Among their most popular items are the light weight aluminum swivel shower chairs. The swivel chair holds up to 300 lbs, has a redesigned swivel and bearing mechanism for added strength and stability, and swivels 360 degrees for added comfort. Broward Medical offers them at a significantly lower price than online retailers and will provide a variety of payment opportunities. 

Compression stockings are also a top seller. These special stockings are used to relieve swelling and take pressure off the legs. Available in knee- high, thigh-high and waist-high lengths, custom fit, or ready to wear, this product is especially useful to those who suffer from edema, varicose veins, skin ulcers and deep vein thrombosis.

 And if you happen to buy a product that doesn’t quite suit or fit you, then you can rest assured knowing that Hatcher and Gershgorin will go above and beyond to rectify the problem.

“We got a couple of people who bought stockings and it just didn’t fit right, so we sent it back to the company. No questions asked. We make it happen,” said Hatcher, “We make sure that customers are happy with what they buy. If they don’t like it, we make it right for them.”

This level of customer service is available in part due to the strong relationships that Hatcher has developed with representatives over the years.

“Our representatives from every company are really nice and I’ve dealt with them for many years, so they know what kind of service we provide.” They’re all willing to help us ensure customers are not stuck with a product they don’t want,” said Hatcher.

In the case that you do not know what you are looking for, the professional staff at Broward medical is always willing to assist in identifying the best products for your needs. Their services also include: proper sizing of all equipment and demonstration, education and fitting of products as well as repairs. They also offer a special service they call “Home Care Direct,” which is a home delivery program that can be customized depending on your needs. Whether you are a Residential Care Facility, individual household, or visiting care giver, they can deliver products weekly, monthly, or as often as necessary.

Additionally, Broward Medical Supply provides ample Personal Protection Equipment, or PPE, which is of utmost importance, especially now during the Pande-mic. Regular masks are available in a pack of 50 and KN-95’s masks are also available. Gloves and disinfectant are also sold in bulk.

It is truly the case that those who visit Broward Medical Supply don’t simply visit for medical equipment, but for the exceptional customer service. Both Gershgorin and Hatcher are in this business for their love of assisting others in their time of need. “We make them feel comfortable and help them with our knowledge on product availability and by being creative when necessary,” said Hatcher, “We take care of them as if they were family.”

For more information regarding the services of Broward Medical Supply
you can visit their website at: contact them at: 954-367-7190, or email them at: You are also welcome to visit their store at 29 N Federal Hwy, Hallandale Beach, FL 33009, which is open Monday to Friday: 9am – 6pm, Saturday: 10am-4pm & closed on Sundays. - Stop by the Store to receive a Free Mask

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