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Attention Hollywood Utility Customers

September 16, 2021

Reinstatement of Disconnections for Past Due Balances Begins October 1st

Over one year ago, the City of Hollywood temporarily suspended its policy for service disconnections for past due balances. It was a way to help customers through a difficult economic time and to ensure water service was available for hand washing and other hygiene measures during the height of the pandemic. Customers were encouraged to stay current with their utility payments during this time if they were able, and to reach out for assistance in setting up a payment plan if they were not.

In June, it was announced that the suspension of disconnections would end on October 1st and those with past due balances needed to make arrangements to pay their past due bills or contact utilities to set up a payment plan prior to that time.. Customers with an outstanding balance on their utility accounts have the following options:

If you need assistance: Contact the Family Success Center for Broward County to apply for emergency assistance online at: Or by calling the Emergency Rental Assistance Hotline at: (888) 692-7203 between 8:00 a.m. and 6:00 p.m. Monday through Friday.

If you need to set up a payment plan: Contact the City's Customer Service team by calling: (954) 921-3938. Or by emailing:

If you would like to pay a delinquent balance in full: You can make a payment online at:, use the 24-hour automated phone system by calling: (954) 921-3938 or one of the below options:

• Drive-thru window at City Hall, 2600 Hollywood Boulevard – (North side of building). Hours: 7:00 a.m. - 6:00 p.m. Monday-Thursday

• After hours drop box at City Hall, 2600 Hollywood Boulevard (North side of building) next to the "drive thru" window

Public Budget Hearings

FY 2022 Public Budget Hearings will be held Thursday, September 23rd, 2021 at 5:30 p.m. at the Hollywood City Hall in Room 215. Visit: for information on how to participate and watch the hearings.

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